Warranty FAQ

This warranty applies to all Steelcase-branded products purchased from Steelcase or an Authorized Steelcase Reseller in the Netherlands. A ‘Steelcase Authorized Reseller’ means any retailer who (i) is authorised by Steelcase to sell the products, (ii) is legally authorised to conduct business in the jurisdiction in which the product is sold and (iii) sells the product new and in the original packaging. If you purchased a product directly from one of our dealers, the warranty applies, but it is the dealer’s responsibility to handle the request so please address them directly.

The warranty period varies by product type and component (see specific warranty durations below). It starts from the delivery date and is transferable for the remaining period if ownership changes.

The warranty is valid in the Netherlands and remains applicable if the product is moved to another country within the European Union, the United Kingdom, or Switzerland. It becomes void if moved outside these regions.

The warranty covers defects in materials and workmanship under normal use. We will repair or replace defective products, parts, or components at its discretion. If repair or replacement is impractical, we may issue a refund or credit note.

• Normal wear and tear
• Failure to follow Steelcase's installation, use, or maintenance guidelines
• Improper use, accidents, or alterations
• Use of non-Steelcase parts or components
• Variations in surface materials (e.g., colorfastness, texture differences)

To initiate a warranty claim, you need to:

• Provide proof of purchase (original invoice or order confirmation)
• Contact the Steelcase Authorized Reseller where you purchased the product, or Steelcase Customer Service at shopnl@steelcase.com
• Steelcase may require the return of the defective product before taking action

If repair or replacement is not feasible, Steelcase may offer a refund or credit note, considering the balance of interests and fairness.

Steelcase is only liable for direct damages to the product. The company is not responsible for indirect or consequential damages. For more details, contact your Steelcase Authorized Reseller or Steelcase Customer Service.

Applies to models: Reply Air, Steelcase Series 1 & 2, Think, Amia, Leap, SILQ, Gesture, Please, Please Air, Steelcase Karman

• Lifetime Warranty: Frame, seat shell, outer back, arm frame structure, base
• 12-Year Warranty: Mechanisms, lumbar support, pneumatic cylinders, foam, arm caps, casters, glides, headrests, Karman Intermix
• 5-Year Warranty: Surface materials (except Karman Intermix)

Applies to Ottima Portico, Solo Sit-to-Stand

• 8-Year Warranty: All components except as specified below
• 5-Year Warranty: Non-electrical mechanisms, surface materials
• 2-Year Warranty: Electrical desk adjustments

Applies to Steelcase Eclipse Light

• 3-Year Warranty: Entire product
• 2-Year Warranty: Replacement parts (or remaining original warranty period, whichever is longer)

A “Global Product” is manufactured in two or more geographical regions (Americas, Europe Middle East and Africa and/or Asia Pacific). A “Regional Product” is manufactured only in one geographical region (Americas, Europe Middle East and Africa or Asia Pacific).

If you need more information, please contact the Steelcase Authorized Reseller where you made your purchase from. For more details and specific periods, please download the PDF down below.

A defect in materials or manufacturing that existed at the time of delivery and affects proper performance under normal use.

The original invoice or order acknowledgement from Steelcase or an Authorized Reseller.