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FAQ

How can I pay for my order?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, SOFORT, Union Pay and iDEAL. Unfortunately, we don't accept cash payment on delivery.

What are your shipping rates?

All items in our store come with free shipping.

Do you deliver outside of the Netherlands?

Unfortunately, not at this time, but we have other regional shops in Germany and Austria, France and Belgium, Spain and Romania.

I'd like help with assembly. Is this option available?

Yes, all our products on this website come with assisted installation.

How can I track my order?

Delivery information will be provided post purchase by our customer care team.

I haven't received any timing for delivery. What do I do?

You can contact our customer care team by email, citing the order number from your email order confirmation. The email address is shopnl@steelcase.com.

What are my cancellation rights and how can I return the products?

To understand more about your cancellation rights, please review the terms and conditions, section 7. To find the return form, please see our Return policy page.

How do you combat fake reviews?

We work with Trustpilot, a third party company that "hosts reviews to help consumers shop with confidence, and deliver rich insights to help businesses improve the experiences they offer." Learn how the combat fake reviews.

How do I schedule a repair for my product?

To schedule a repair for your product, please ensure to keep your product invoice. Contact our customer care team by email (shopnl@steelcase.com) to schedule the repair. Include both the invoice number and the product code, which can be found on the bottom of the product.

What is the product warranty?

You can depend on us. Our Products. Our Services. Our People. The Steelcase warranty is the strongest warranty in the industry, that you may never need. You can find details of that here: Steelcase warranty.

Sustainability

Learn more about our sustainability policy.

I purchased my Steelcase product from a reseller. Is my purchase covered by the Steelcase warranty?

If your products have been purchased through an authorized Steelcase dealer, you may contact them directly for warranty or repair.