Frequently Asked Questions

The configurations of the products available on our E-stores can’t be changed. However, if you are interested in any different configurations, you have the possibility to request an offer directly from one of our certified dealers. Our product range is much broader than what is visible on the E-stores. At our dealers you can choose from a wide variety of product categories, fabrics and materials, which are most suitable for you. You can find our dealer list here.

Unfortunately, there is no telephone line designated for the Steelcase e-shop. For any issue, please fill in this contact form.

We do not have a showroom or a physical store where you can test our products.

The majority of our seats were tested according to the EN1335 standard, which is 110 kg. However, Karman, Series 2, Amia and Gesture have been tested up to 160 kg. Leap, Please, Please Air, Series 1, Think, and Reply Air have been tested up to 150 kg.

All chairs available in our online shop are delivered with assembly instructions to facilitate their installation. The assembly instructions will be in the package in paper format and you will also be able to access a video with the assembly instructions via QR code. Assembly is simple and you can do it yourself quickly.

To know how to adjust the chair and get the best comfort, we invite you to consult the documents available on our e-shop in the section Assembly / Adjustments of each product.

The casters of the products sold on our online store are all "soft" casters that fit both hard and soft floors, except for Karman and SILQ.

For our cancellation policy, please refer to section 7 of our terms and conditions. To obtain the return form, please refer to the Returns section.

On our e-shops, we only sell the Leap V2.

All our products are made in Europe, divided between our factories in Spain, Germany and France.

Once your order is submitted and accepted, you’ll receive an email confirming we’ve received it.

Yes, we may delay or cancel your order if:

• There’s a mistake in your shipping details.
• One or more products become unavailable.
• We identify a legitimate reason to refuse the order. For example, if the delivery address is not withing the specific delivery range. In all cases, we’ll notify you and process any necessary refunds promptly.

• Please check your order on arrival to ensure everything is correct and undamaged.
• Report any visible issues directly on the delivery note.
• If you notice any issues after delivery (such as missing parts or defects), please contact us within 48 hours (if you're a business customer), or 2 months (if you're a consumer).
  
• Email us at shopnl@steelcase.com to start a claim.

If you want to cancel your order, please fill in this contact form and give us all the details, including the order number. Alternatively, you can e-mail us all the details to shopnl@steelcase.com

We offer free delivery for all our products available in our online store.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, Union Pay, iDEAL and Discover. Unfortunately, we don't accept cash payment on delivery.

Yes. First, you will receive a proforma invoice immediately after placing the order. If you don’t see your company’s details on this invoice, it is because it’s not a fiscal document. The final invoice will be sent to your e-mail address after the product will be shipped from our factory. Here you will also be able to see your company’s details.

Unfortunately, on our online shop there is no way to pay in installments. We advise you to check your bank if you have the possibility to pay with your card in several instalments.

Even if Steelcase GmbH is a company established in Germany, it is also registered for VAT purposes in The Netherlands under the valid VAT Id number NL824010851B01. Therefore, Steelcase GmbH is facilitating an intra-community purchase in The Netherlands from the Steelcase manufacturing plants, followed by a local sale to our customers in The Netherlands. So, if you are a registered company in The Netherlands with a valid NL VAT ID, the 21% VAT from our invoice should be deductible. The invoice is generated based on the country in which we deliver, at Steelcase there is no possibility for VAT tax exemption or reimbursement from our side unfortunately.

The billing information can be changed on your final invoice. Please send us the order number and the correct billing details through our contact form.

You can enter your company info in the "Company" field under the billing address. Alternatively, you can email us the details after placing your order, and we’ll add them manually. Please note there's a character limit, so include only essential information.