FAQ

Are you still delivering products at this time?

Yes, we are delivering products from the Steelcase online store. To protect both our customers and Steelcase employees, our teams will wear masks and gloves, and are equipped with sanitizer during delivery and installation. Covid-19 delivery protocol may vary depending on government restrictions at the time the order is made. The number of Covid-19 cases in an area and could lead to products being delivered in front of your door.

How can I pay for my order?

We accept Visa, MasterCard, American Express cards and iDeal. Unfortunately, we don't accept cash payment on delivery.

What are your shipping rates?

All items in our store come with free shipping and installation. Shipping rates vary depending on location, type of product purchased and quantity.

Do you deliver outside of the Netherlands?

Unfortunately, not at this time, but we have other regional shops in Germany, France and Spain.

I'd like help with assembly. Is this option available?

Yes, all our products on this website come with assisted installation. Installation must be done by authorized Steelcase installers, in order to enjoy the warranty.

How can I track my order?

Delivery information and installation schedules will be provided post purchase by our customer care team.

I haven't received any timing for delivery. What do I do?

Our customer care team aims to contact you and provide a delivery schedule 3-5 working days from the time you place the order. For further enquiries you can contact our customer care team by email, citing the order number from your email order confirmation. The email address is shopnl@steelcase.com.

What are my cancellation rights and how can I return the products?

To understand more about your cancellation rights, please review the terms and conditions, section 7. To find the return form, please see our Return Policy page.

How do you combat fake reviews?

We work with Trustpilot, a third party company that "hosts reviews to help consumers shop with confidence, and deliver rich insights to help businesses improve the experiences they offer." Learn how the combat fake reviews.

How do I schedule a repair for my product?

To schedule a repair for your product, please ensure to keep your product invoice. Contact our customer care team by email (shopnl@steelcase.com) to schedule the repair. Include both the invoice number and the product code, which can be found on the bottom of the product.

What is the product warranty?

You can depend on us. Our Products. Our Services. Our People. The Steelcase warranty is the strongest warranty in the industry, that you may never need. You can find details of that here: Steelcase Warranty.

Sustainability

Learn more about our sustainability policy.

I purchased my Steelcase product from a reseller. Is my purchase covered by the Steelcase warranty?

If your products have been purchased through an authorized Steelcase dealer, you may contact them directly for warranty or repair.

Download FAQ PDF (English)