I purchased my product from a dealer. Is my purchase covered by the Steelcase warranty?
If you purchased your product from an authorized Steelcase dealer, you can contact them directly to make a warranty claim or obtain a repair. If it is not an authorized Steelcase dealer, the warranty is not applicable because we are not able to confirm the condition and authenticity of the product parts.
What are the shipping costs?
We offer free delivery for all our products available in our online store.
How do I pay for my order?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Klarna, Shop Pay, SOFORT, Union Pay and iDEAL. Unfortunately, we don't accept cash payment on delivery.
How can I track my order? / I have not been informed of the delivery date. What should I do?
As soon as the products are ready to be shipped, you will be contacted by SMS/email by our logistics provider to arrange delivery to your address. If you have any further questions regarding the delivery of your order, please contact us at shopnl@steelcase.com and mention the order number in the confirmation email.
How long does it take to receive the products?
The approximate time to receive the products is mentioned on the website when you place the order and it is 3/4 or 9 weeks, depending on the product you choose. The delivery time for the chairs is approximately 3 weeks, the Solo desk is 4 weeks and the Solo desk in Matte Brass color is 9 weeks.
Can I purchase other Steelcase products that are not offered in the store? Can I change the configurations of existing products on the site?
Unfortunately, not. The selection offered in our store is the only one we can currently ship quickly. In addition to our web offer, you can also contact our certified resellers. Our product range is much wider than what is visible in the online store. Our dealers have access to a wider variety of products, fabrics, colors and materials. You can find a list of our dealers on Steelcase.com by clicking on the following link: steelcase.com/find-us/where-to-buy/dealers
What is the maximum weight for a seat?
Our seats are all tested to pass the EN1335 standard, which is 110 kg, but some seats below have the 5459 certification which goes up to 150 kg, Gesture - 150 kg, Reply (without seat tilt adjustment) - 150 kg, Please - 150 kg.
Do the products come with assembly instructions?
All chairs available in our online shop are delivered with assembly instructions to facilitate their installation. The assembly instructions will be in the package in paper format and you will also be able to access a video with the assembly instructions via QR code. Assembly is simple and you can do it yourself quickly.
How to adjust the chair?
To know how to adjust the chair and get the best comfort, we invite you to consult the documents available on our e-shop in the section Assembly / Adjustments of each product.
Are the seat casters hard casters (for soft floors: carpet) or soft casters (for hard floors: wood floor)?
The casters of the products sold on our online store are all "soft" casters that fit both hard and soft floors.
What are your cancellation and return policies?
For our cancellation policy, please refer to section 7 of our terms and conditions. To obtain the return form, please refer to the Returns section.
How to return my purchase?
The consumer has a period of fourteen (14) days from the day after receipt of the last product of his order to exercise his right of withdrawal without having to give reasons or pay penalties. If the fourteen (14) day period expires on a Saturday, Sunday or holiday, it is extended until the next business day (Article 7.2 of the GTCS).
What are the warranty conditions?
You can find more information on the Warranty section on our website.