Returns & Shipping FAQ

You can return products purchased online within 14 days of receiving them. Products must be returned in the same condition as when they were delivered, without damage from unreasonable wear or tear.

To return your product, please follow the steps as outlined below:

• Log into your account by clicking the Login/Register button from the header. An account is automatically created for you when you order.
• Use the same e-mail address that you used for ordering.
• For the password, you will receive a six-digit code at the same e-mail address.
• Once you have accessed your account, click on the desired order, then click on the Request Return button.
• Complete the form and click Submit.

You will be contacted by our Customer Service team. They will explain the whole process of returning the products. After that, the courier will contact you to arrange the date for the pick-up. The pick-up fee is 25 euros.

No, please return the product assembled.

We will not provide packaging for the product. If you don't have the original packaging or the assembled product doesn't fit in the original packaging, wrap or pack the product to protect it from being damaged/scratched during transportation.

Yes, there is a 25 euros flat fee for any product return.

If your product arrives damaged or is missing parts, please contact our Customer Service Team immediately and we will send you a replacement right away. Please notify Steelcase within three days of receipt and provide video or photographic proof of the damage. In such cases, we will cover the return shipping fee for damaged items only. Damaged items can be returned to us for a full refund or replacement.

Once the products are returned and checked by our team, we will proceed to refund you the purchase price of the products within a period of 14 days following the receipt of your return form, using the same means used for the original purchase. The returned products must be intact and whole, without marks or signs of unreasonable wear and tear. In the event of any damage, we may deduct from any reimbursement a sum equivalent to the loss in value of any of the products we supply.

Steelcase does not accept returns for products purchased by third-party dealers/retailers. For returns, please see the dealer's specific return policy. For more information on this topic, please read the terms and conditions, section 7, on cancellation rights.

Gift cards purchased through the e-shop are not eligible for refunds or returns.

We can accept cancellation of your order for items that have not yet been shipped. For further information on this topic, please contact Customer Support at shopnl@steelcase.com.

In The Netherlands, we deliver with Siegmann.

Unfortunately, because the package will be handled by multiple carriers, we are not able to offer a tracking number at the moment. If you are experiencing delays, you can contact us at shopnl@steelcase.com.

Your product is made-to-order. It will leave our factories in 2-3 weeks from the moment you place the order, and it can take between 2 and 7 days for the courier to contact you for delivery.

Yes, the package will be delivered inside the room.

We will send you an e-mail when your product has been manufactured and is ready for shipping. It can take 3-5 days until the package reaches our carrier`s warehouse. Once they have your package, they will call you to set up a delivery appointment. If the carrier is not able to reach you by phone, they will inform us, and someone from our customer service team will get in contact with you.

If the carrier can’t reach you on the day of the delivery, they will send you another link so you can re-book. In the meantime, they will also notify us and our Customer Support team will contact you to make sure you still want to receive your order.

If you don’t book an appointment within the deadline, the carrier will notify us, and someone from our customer service team will get in contact with you.

Normally, if the carrier doesn't arrive on the day of the original appointment, you will receive a notification followed by a re-booking message. In case none of that happens, please send us an e-mail with all the details at shopnl@steelcase.com and we will look into it.

Yes! If you need to change the delivery address, please send the new address to our Customer Support team through our e-shop contact form.